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Cancellation and Refund Policy

Our Cancellation and Refund Policy explains how cancellation and refund policy works for the services provided by thespacecode.com or made a purchase from https://www.thespaceocode.com/ (the “Site”).

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, you can cancel your services or products offered by thespacecode.com within 7 days of time.
Additional non-returnable items:

  • Downloadable software products
  • Some tools or pdf documents
  • Graphics or media permissible by thespacecode.com

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@thespacecode.com


Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at sales@thespacecode.com for questions related to refunds and returns.

Stay Connected with Thespacecode
By placing an order with The SpaceCode, you confirm that you are in agreement with the following terms and conditions. If you face any issue during the service period The SpaceCode should be contacted with sufficient information about your identity, the ground of complaint and clear information to identify the issue you have pointed out. Please read the following carefully before you subscribe to our service.
1. “Service Agreement” is in place prior to initiating any service to the concerned client. Both, the client and the space code should adhere to the terms of the agreement. This is the first step of our process and both the client and the space code have to abide by it.
2. All plans by The SpaceCode commence on a monthly subscription basis or as per service agreement. However, the client has the option of stopping the subscription at any point in the ongoing digital marketing campaign.
3. The SpaceCode doesn’t have any locking period. However, we recommend continuing the campaign at least for six months to see improvements over the website.
4. All the packages we sell are exclusive. So no service is interlaced with another service.
5. Campaign keyword selection is based on the specialization of the service provider. So unless agreed, the client has to approve the keywords suggested by the service provider.
6. We follow a specific process mentioned in thespacecode.com/seo-process and at each step, we need the approval of the client to go ahead. Unless we have the approval, we cannot proceed with the process or make any changes to the website. Thespacecode can’t be held responsible for any delay caused in the approval process.
7. We don’t have any direct refund policy given to the nature of the service we provide. Our refund policy is mentioned at https://thespacecode.com/cancellation-and-refund-policy/.
8. We can’t be held responsible for any problem flaring up given the changes made by the client to the website. To make the website search engine friendly, we may need to make some front-end / back-end changes; subject to the approval of these suggestions by the client.
9. We may need the FTP / CMS / Admin login details if the client wants the space code to make the changes. The client is requested to change the login once the job is accomplished by The SpaceCode. This stops any concern of further security breaches.
10. We can’t be held responsible for any virus and malware attack on the website raised by the flaw of the hosting service provider. We recommend that every website has dedicated hosting to prevent such issues.
11. We don’t guarantee results of any nature. We only guarantee to work for the allotted number of man-hours as per the plan subscribed by the client and complete the agreed deliverable at the specified time.
12. We normally provide weekly, bi-monthly and monthly reports to the clients that integrate all the activities we have covered during that period.
Contact us: For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail sales@thespacecode.com
Connect with us: Drop a message at connect@thespacecode.com Or Schedule a call Or call (+1)91799 38788 (United States)
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